Order Fulfillment

  Customer A receives mail and phone orders. They want to send them to Vendor B several times a day for shipment. Vendor B is only able to accept fixed length files in a specific format. Customer A's system can only export text files, and these are much more free form than Vendor B can deal with. After consulting with the parties, we set up our translation.

 Customer A normally sends the files via FTP to our site (we can help automate this process too!). Vendor B wants to receive the files via email. Every time Customer A sends a file to us, it is translated and forwarded on to Vendor B within minutes. If something should happen to Customer A's internet connection, they can still send the files to us via modem. If the key operator at Customer A is on vacation, and their relief prefers email, that's okay too. Our system will not care, and Vendor B will not know the difference!

Store and forward processing

  ISP A collects web survey files for Customer B. They would like to forward the files to Customer B via email as soon as each arrives. Customer B wants the surveys translated into a row/column/database type file for each day. They want to get them from an FTP site about once a day. They expect to pick them up every day, but may not.

  We set up our system to accept the emails from ISP A, and build a holding file. Once each day, it closes this file out, and packages the data into a PGP encrypted file. This is then placed in a download directory on the FTP site. Each night, files over a week old are removed from the FTP site.

Outsourcing flexibility

  List House A does not want to have to deal with translating their address data into all of the different formats requested by their customers. On the other hand, they don't want to appear inflexible. We are able to perform the necessary translations, and the List House's customers never even know we're there.

Remote device independence

  Manufacturer A has a JIT relationship with several key suppliers. They want to send standardized purchase order transactions to the suppliers when they need new products or materials. Some of the suppliers are able to accept the data directly and act on it. Some of them need the standard types of translations described above. Others are basically small, paper based companies. They don't have the resources or justification to develop and maintain the systems needed to directly accept the orders.

  We are able to receive the raw data files from Manufacturer A, and transform them into print image files suitable for Prodigy or Zebra label printers, and dot matrix, HP/PCL, or Postscript page printers. We effectively transform the supplier's equipment into a remote printer for the manufacturer, without them having to compromise their standards. Plus, the suppliers can limit their investments based on the volume of work they receive.